WordPress and WPML
Issues after updates, plugin conflicts, missing translations and problems in the admin area.
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DIAGNOSIS AND REPAIRS
Something not working?
Let's find the cause.
We help when a website, store or app isn't working as it should. We investigate the issue, explain the cause and agree on a fix.
Online stores
Errors in carts, checkout, orders, shipping and connected services.
Apps and integrations
Problems in mobile and web apps, and in communication between systems.
Checking the fix
Testing the reported issue and related features, with an explanation of the changes.
Free consultation and initial review.
In our first conversation, we go through the problem and available information. Detailed diagnostics, code work and fixes are estimated separately before work begins.
BEFORE WE START
Good to know.
What should I send?
The website address or a description of the app, steps that trigger the issue and any error message you have. Please don't send passwords in your initial enquiry.
Is the fix free?
The consultation and initial review are free. We agree separately on the scope and price of detailed diagnostics and repairs.
Can you take on an urgent issue?
Send a description and explain how the issue affects your business. After reviewing it, we'll confirm our availability and a possible timeframe.
Do you need access to the admin area or code?
Detailed diagnostics often require limited access. We arrange this after the initial review and use it only for the agreed work.
Do you make fixes on the live website?
Whenever possible, we investigate the issue in a test copy first. Work on a live system is agreed in advance, with a backup and a rollback plan.
What if the website itself isn't the cause?
The issue may be with hosting or an external service. We document our findings and suggest next steps or coordination with the relevant provider.
Can I arrange ongoing support after the fix?
Yes. Once the issue is resolved, we can arrange maintenance and checks to reduce the chance of it happening again.
FREE CONSULTATION AND INITIAL REVIEW
Tell us what you need.
A new idea, an improvement or a technical problem. We'll agree on the first step together.